Get answers to our most frequently asked questions.

General Issues

Where are you located?

We located in Fort Collins, Colorado.

Do you offer a phone support?

Yes, we offer phone support currently. You can place an order over the phone or using our website.

Order Issues

I ordered incorrectly, am I able to change an item in my order?

Unfortunately we are unable to make any item changes to orders once the order has been placed. Alternatively, we may cancel the order if the package has not yet begun processing with our shipping department. Please note that once the package has begun processing, and a tracking number has been created, the order will NO LONGER be able to be canceled.

Can I cancel my order?

We are only able to cancel orders before the order has begun processing with our shipping department. Once a shipping label has been created, the order is no longer able to be canceled/refunded. If necessary you may refuse the package at time of delivery. Once we receive the package back at our facility we will be happy to modify or cancel and refund the order.

I received my package, and an item is missing/incorrect. Can you send me the product that I ordered?

If you believe an item is wrong/missing, please contact us immediately. Please send us a complete image of the order invoice and the items you received. Upon reviewing your email, we will handle the case within 24 hours on working days.

I just made an order, can I change my shipping address?

We are only able to change the shipping address before the order has begun processing with our shipping department. Once a shipping label has been created, the order is no longer able to make any change. If necessary you may contact the local post office to arrange mail-forwarding, or to arrange pick-up at your local post office.

I can’t log in my account, how can I track my order?

Try to get your password back by click “Forgot Your Password”, after you hand in reset password request, you’ll get an email immediately which will help you to set a new password. If you don’t find the reset email in your inbox, please kindly check your spam/junk email. We suggest you flush your catch storage before log in with new password. If you still need help, please feel free to contact us by info@zerofitusa.com.

Returns & Refunds

Is there any warranty for the items I purchased from your website?

We offer a 30-day limited warranty for all manufacture defective items. The warranty period will begin once the package has been delivered in correspondence to the order’s tracking history. Please contact us asap if you believe that there are defectives about the item(s) your purchased from our website. The item(s) will be no longer eligible for a refund/replacement after the warranty period.

What is the process if my product is found to be defective?

If you found defective on the product you purchased from our website, please notify us within the 30-day limited warranty period and we will be sure to assist you in the replacement or return process. Prior to contacting us please ensure to include the following points in your email for a quick solution.

  • Order number
  • Images/Video of the defective items, clearly showing the issue at hand
  • A detailed description of the issue you are facing with the product.
  • Image of the S/N (series number) on the product

Please send the above information to info@zerofitusa.com.

Please note that all minor scratches, cosmetic issues, and discoloration are considered normal wear and tear, which are not covered by our warranty.

Payment & Coupon Application

Can I use credit/debit card for payment if I don’t get a Paypal account?

Yes, you can make the payment via your credit/debit card as PayPal Guest Checkout.

I got a “Gateway Error” message when attempting to place my order, and a pending charge was posted to my account. Did my order go through? Will you ship my order?

If pending charge posted to your account, it means that the transaction was declined for some reasons. A “Gateway Error” indicated that the card used for purchase was declined due to an incorrect billing information entered at the time of checkout. Please be sure to make the billing information accurately match the information attached to the card (including the name on the card). Please verify the billing information on file with your banking institution. Pending order on your account is not an actual charge. Since the card was declined, we were unable to receive any payments from you. You many contact your banking institution to inquire about the declined transaction as the pending charge is the result of the card issuer holding the funds from your account.

Can I apply a coupon code after placing order?

Unfortunately, we are unable to apply coupon codes to orders after they have been placed. To avoid further issues, please ensure to input your coupon code prior to ordering.

What will happen if an item in my order is found to be Out-of-Stock?

In a rare case that an item you purchased is found to be unavailable during the processing of shipment, our customer service team will contact you immediately to inquire about a possible substitution. We reserve the right to issue a refund for an out of stock items or the entire order if it makes great effects to you.

Stock & Product Issues

How long does it take to re-stock an item?

Popular items can be restocked within 2 weeks. However, we do not guarantee that some items will be restocked.

Contact Us

Please make sure to read the common FAQs above for the quickest answers. If you have additional questions, please feel free to contact us via email. We will respond to every email within 24 business hours after we receive them, not including weekends and holidays.

General Information
headymafia20@gmail.com

Business Information
headymafia20@gmail.com